Terms & Conditions


  1. All national deliveries will be ‘Economy’ which is 3-5 days from dispatch and delivered on a pallet using a tail lift lorry with a hand pump truck.
  2. All offshore destinations will be subject to a delivery surcharge.
  3. Orders received by 3 p.m will be dispatched on the next working day and delivered within the specified lead time as quoted on the website.
  4. Economy delivery service has delivery times between 9.00am. and 5.00pm. and the carrier will ring an hour before the delivery is due to arrive. If you would like to be informed of the delivery day please leave instruction on the order note section of the checkout – please be aware this may increase the delivery time.
  5. Next day delivery service is available at an additional charge of £10 per pallet and goods will be delivered the day after dispatch and within 1-2 working days of order.
  6. In the event of a customer agreeing to a delivery and not being at home during the agreed time period, or there not being a safe place to leave the goods, a redelivery charge of £15 per pallet will be made.
  7. Delivery drivers are not expected to manoeuvre the pallet beyond the rear of the vehicle but will risk assess each delivery and always be as helpful as possible where conditions allow.
  8. In the event of a delivery not being possible due to poor access or gravel drive then the delivery will have to be “kerbside” (i.e. left as near to the property as possible).
  9. All goods must be checked on arrival and delivery paperwork signed unless prior agreement has been made with the delivery company to leave the goods at the property at which point these will be left at the customer’s risk.
  10. On making a bulk purchase, once delivered the pallet on which the product is delivered automatically becomes the property of the purchaser.
  11. Any delivery issues must be reported immediately to Freeman Firewood
  12. In the event of any dispute, resulting in the goods being returned to Freeman Firewood, payment will be refunded to the customer less all charges.